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Volkswagen provides information: our customer information

Important customer information

Find all the latest information on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns, roadside assistance and everything else that is important for you and your Volkswagen.

Woman with safety vest sets up warning triangle, in the background a VW ID.5 GTX

Our breakdown and accident assistance +62 818 76 11 65

When your car breaks down, despite all cautionary and quality measures, we're here to help. Find out more about our services, including our accident-related services.

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Disclaimer by PT. Garuda Mataram Motor

*) The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by PT. Garuda Mataram Motor as authorized importer and distributor for Volkswagen in Indonesia. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, PT. Garuda Mataram Motor does not accept liability for damages of any kind resulting from the access or use of this site and its contents. The images used on this site are for illustration purposes only, and may or may not be indicative of the products and technologies they represent. Volkswagen Indonesia (PT. Garuda Mataram Motor) reserves the right to amend any information at its sole discretion without prior notice.